Titania Products Overview

1 About Titania Software

Titania Software provides software solutions focused on intelligent content delivery and user enabled dynamic publishing. Our solutions help optimize the consumers’ content experience, provide greater efficiencies and lower overall costs

Titania software solutions encompass:

  • Dynamic assembly

  • Interactive documents

  • Faceted search

  • Feedback & comment management

  • Analytics

  • Synchronization across systems

  • Multi-media publishing

Learn more about Titania Software:

2 Titania Delivery

Simplify content delivery by enabling users to be in control of their content experience
Quickly and easily access exactly the information you need optimized for the device you are using.

Within your company and across your partner and consumer ecosystem, users want to find, share, reuse, comment on, assemble content and publish as needed. Titania Delivery enables you to easy meet all of these expectations.

Release the valuable information currently confined in repositories, long technical documents, and proprietary formats. Make all allowable content readily available on a portal that can be accessed from any computer or smart device.

Titania Delivery enables users to:
  • Search for and navigate to relevant topics and pre-built publication.

  • Assemble topics into personalized collections

  • Publish individual topics and collections on demand to desired output formats and media

  • Bookmark, annotate and provide feedback on topics

Titania Delivery enables your organization to:
  • Provide a single location for consumers to access your content

  • Automatically upload the most relevant, accurate and up-to-date content, graphics and publications to your web portal as soon as they are available

  • Reduce the cost of publishing, storing and distributing information

  • Reduce IT costs and effort using a hosted, scalable solution

  • Improve your content through direct feedback provided by your customers

  • Increase customer satisfaction by providing intuitive self-service capabilities for your users

  • Make better decisions by analyzing how customers are using your information

  • Increase visibility of your content

  • Increase revenue by monetizing your content assets

Titania Delivery includes all the critical capabilities in these key components:
  • Titania Sync

  • Content Delivery Repository

  • Collection Assembly

  • Cloud-based Publishing

  • Feedback & Comments

  • Administration Interface

Titania Sync

Automatically upload approved topics and publications to your content delivery repository

Capabilities include:

    • Synchronization of both XML and non-XML objects using query-based business rules

      • Resolves local file names and referenced components in XML objects

      • Optional inclusion of referenced dependents (e.g., graphics) required to make XML object complete

    • Use of filters to identify objects or groups of objects for inclusion in or exclusion from synchronization

    • Configuration for scheduling periodic synchronization tasks

    • Configuration for selecting full or incremental synchronizations

    • Ability to manually perform synchronizations

    • Scheduling of multiple synchronizations with different settings and filters to be run at different times

    • Transformation and publishing capabilities during synchronization

      • Publish content

      • Transform XML content

      • Dynamically assemble and publish pre-configured publications

      • Configure pre- and post-processing for synchronization tasks

Content Delivery Repository

Provide a content portal of approved content, topics and publications for easy access 24/7

Capabilities include:

  • Secure and scalable hosted solution

  • Advanced search capabilities, including metadata and full text searching

  • User management of roles, privileges and access permissions

  • Content uploads and downloads

  • Project creation for managing delivered content

  • Organization creation for managing project collections

  • Administration of projects and organization

Collection Assembly

Users assemble collections of information to create their own personalized publications

Capabilities include:

  • Search and navigation to desired topics (based on access privileges)

  • HTML preview of topics

  • Ability to add topics to selected collection

  • Collection management:

    • Define and update order of collection objects

    • Create hierarchy and division titles to organize information into chapters and sections or other divisions

    • Save, update, and delete collections

    • Receive notifications when topics are updated

  • On demand publishing

  • Supports DITA document types

Cloud-based Publishing

Publish topics and content collections on-demand to the output media of choice

Capabilities include:

  • Publishing individual topics or collections of topics

  • Selecting from a variety of output formats and media

  • Selecting from available stylesheets

  • Defining publishing variables, such as logos, branding elements, etc.

  • Administration capabilities:

    • Identify available document types for publishing

    • Identify available output media for publishing

    • Upload and associate stylesheets with document types and output formats and media

    • Define automatic and on-demand transformations

  • Supports DITA document types

Feedback and Comments

Improve planning, content quality, and customer satisfaction with built-in feedback and commenting

Capabilities include:

  • Allowing consumers to comment and provide feedback on content

  • Using web-based tools to provide feedback

  • Generating reports of all feedback on individual topics

  • Supports HTML outputs

Administration Interface

Manage your content delivery portal settings, users, content and automations with a user-friendly interface

With the administration interface, you can:

  • Create project and organization collections for uploaded content

  • Manage user roles, permissions and access controls

  • Configure content sync options and settings

  • Configure publishing options and settings

  • Upload and manage publishing stylesheets

  • Generate and access feedback reports

3 Titania Interactive

Develop and deliver personalized, interactive content that guides your users and is driven by real-time inputs for more accurate performance of procedures, data reporting and analysis.
Making Your Content a Two-Way Communication

Companies routinely disseminate procedural and other step-based information to their consumers via a one-way information exchange; employees, partners, and customers receive static print or digital materials and take them into the field for use. Information in this case is only a one-way exchange going out to the consumer. Consider this process from a macro perspective and a disconnect is apparent. In the field feedback from the execution of tasks, results from tests, other procedural information is captured outside the information exchange environment, if they are captured at all. As a result, the return flow of information to those that need it most is delayed or, sometimes, prevented entirely.

Interactive Content Improves User Experience & Results

The interactive exchange of information made possible by Titania Interactive, and driven by user inputs, dramatically improves information delivery processes, alleviates much of the associated costs, and enables you to deliver content tailored to the specific needs of your users based on their current situation.

With Titania Interactive (formerly IDeA) no longer do technicians, field workers, students, installers, and other consumers of procedural content need to pore through lengthy documents and manuals or record results on paper to be re-keyed later. Relevant information is dynamically delivered, and results are captured and validated in real-time, at the point of execution.

With Titania Interactive, organizations can:

  • Deliver existing structured content interactively tailored to the specific needs

  • Guide content consumers through proper execution of procedures based on their inputs

  • Capture execution results of each procedure

  • Easily share captured data with tech support, product manufacturers, and anyone who needs it

  • Improve decision making through analysis of procedural data

  • Improve overall customer experience with your products

Robust Feature Set, Many Use Cases

Titania Interactive boasts a myriad of features that translate to real-world benefits and add value across a variety of industries, especially those relying on procedural documentation such as diagnostic procedures, installation manuals, training and certification material, work instructions, and service manuals.

Key features of Titania Interactive include:

  • Ability to leverage existing XML content, with native support for DITA

  • User interface controls to support desired interactivity, including check boxes, lists, date picker, radio buttons, and text boxes

  • Configurable to support business rules such as mandatory fields, allowable values and value ranges, and branching to specific content based on data values

  • Integrated data capture from end user or equipment

  • Support for multimedia such as movies, animations, and illustrations

Use Case Examples for Titania Interactive

Improve Customer Service Processes

With Titania Interactive, you can create personalized, interactive service and maintenance procedures that guide the technician through each task based on the user’s feedback at the point of execution. In addition, the feedback is captured and distributed to the call center, the manufacturer, and other appropriate recipients in your organization to facilitate better customer service and enable more effective future improvements.

Improve Products, Processes and Content with Analytics Reporting

Titania Interactive enables you to capture point-of-execution data, including user feedback, information about product performance, and the length of time required to complete a procedure. You can configure your interactive content to capture any type of data you require through user feedback and, if your products support it, by connecting Titania Interactive directly to the product. The data is captured and stored in a database, enabling you to run analysis on it and determine how to improve your products, your processes, and your information.

Improve Training Effectiveness

Titania Interactive enables you to create interactive training applications that simulate processes, step the student through tasks, and, based on the student’s performance, automatically deliver the appropriate training tasks to strengthen areas that require additional training. By delivering this type of interactive training, you enable personalized training for each student that capitalizes on the student’s strengths, identifies areas of improvement, and provides the appropriate training based on each individual student’s needs.