Content Maturity

Level 1: Static page-based content

• Serve up content based on defined task list
• Allow user to navigate to content as needed

Value: Easily locate the exact content needed, record all content interactions

Example: Pre-flight check list

Level 2: Structured content with user inputs

• Guide user through content based on a defined workflow
• Navigate content and workflow based on user inputs
• Record all content interactions and inputs

Value: Get personalized content views based on user inputs, record of all inputs and interactions

Example: Lab test set-up instructions

Level 3: Structured content and connected equipment

• Integrate equipment data directly into content
• Allow equipment readings to control the content workflow
• Guide user to input required settings
• Record machine readings and user inputs

Value: Let the equipment’s real-time readings guide the user to only the required content and accurately report all equipment data and inputs

Example: Heavy equipment repair procedure

Level 4: IoT-enabled content and connected equipment

• Enable bi-directional communication from content to equipment
• Allow equipment readings to control workflow
• Allow content to control equipment settings
• Guide user to required inputs
• Allow content to trigger communications with other systems - customer support, engineering, service center

Value: Allow the content to trigger equipment settings at the precise time, capture reading directly from equipment, guide users to content and inputs and record all actions.

Example: Installation and calibration of MRI machine